A little about us

The Vision Training Group is a service development company specializing in improving employee and customer experiences.  Our customer journey audits,  workshops and customized training seminars will provide your employees with professional development and growth.  With restored focus and guided direction, your employees will be happier, gain a deeper trust and be more confident in their decision making skills.  Your business will benefit from employee loyalty and trust and your customers will return with great satisfaction.

Ann Long

I have over 25 years of customer service training and sales experience.  I am passionate about assisting companies find the best approach in providing the best customer experience possible.  I am also a Certified Canfield Success Principles trainer.  

When I was in my twenties, I was a member of the board of directors for a group home for troubled teens in my hometown of Farmington, NM.  That experience sparked my passion for giving to others and my drive to become a trainer so that I could make a difference in how we treat ourselves and one another. While sitting on this board, I started my career in the airline industry.

A few years later, I became a corporate trainer for a major airline and had the opportunity to provide customer service, soft skills and technical training across the globe.  It was a very rewarding experience and I am very grateful for those years as it planted the seed for my dream of owning my own corporate training company.  After leaving the airline industry,  I  had a highly successful business-to-business sales career for over a decade, exceeding my sales quota numerous times. Merging these two career paths created the framework for The Vision Training Group.

My dedication to develop outstanding customer experience skills for participants in my classes sets the foundation for the relationships that companies build with their customers.  With these customer relationships, the organization will continue to grow and prosper.

In my spare time, I enjoy teaching the Success Principles to high school students. This class takes them on a self-discovery journey to uncover their passions, strengths, weaknesses, and dreams.  It is very rewarding to see them set goals and find the path to achieve them. Supporting kids and seniors fill my soul.

During my time away from work, I enjoy boating and camping with my husband and son on the beautiful lakes that the Pacific Northwest has to offer.  I also love to travel, spend time with friends and family, read and explore new subjects to learn.

My drive and passion to assist others with achieving their goals is the cornerstone of The Vision Training Group.

Tel: +1.509.844.5001